Outsourcing of a data center
A pan-Nordic entity, SOS International is a leader in the assistance industry, providing much-needed help and care to Nordic travellers worldwide. With locations in Norway, Sweden, Finland and Denmark, SOS International handled approximately 1.2M cases relating to health, travel, and mobility issues in 2021.
In 2020, SOS International decided to outsource the hosting and operations of their data center and central applications to an external service provider. SOS International operates round-the-clock, and their emergency hotline is available 24/7.
SOS International had identified a gap between the level of operational maturity in their data center operations and the critical nature of the applications being run from this data center. This necessitated a change, and the decision was taken to outsource the data center to minimize operational risks.
A solid technical match with a cultural fit
After a thorough selection process, which involved the mapping of the competencies and cultural fit, Netic was chosen along with another service provider for extensive evaluation, which eventually led to Netic being selected as the partner.
Netic was chosen partly due to the technical competencies and level of process maturity surrounding the operations of Netic’s four data centers. Another large part of Netic that was selected was Netic’s new data center in Aalborg, Denmark, which is one of the most sustainable and energy-efficient data centers in the Nordic Region.
The move from one data center to another
How do you move an entire international company’s IT - including applications that mustn’t go offline - from one data center to another? You plan! Luckily, as one of Denmark’s longest-existing service providers, Netic has extensive experience with migrations like these.
The project was anchored in Netic’s project management department, assisted with oversight by Netic’s CEO, Steen Jensen.
This provided SOS International with the assurance that the project was in good hands - also after the migration.
Netic views its relationship with its customers as a sort of marriage. Long-term relationships, where both parties evolve gradually into tying the knot ever tighter. SOS International considers the relationship in much the same way.
As part of the collaboration with SOS International, future meetings have been scheduled concerning security operations, and other discussions are regularly held.
Facts about the solution
- 1364 CPUs
- +1200 users