Public sector purchasing goes through Netic
“We think that Netic is an extremely professional supplier. They have in-depth knowledge of security and are very process-oriented, meaning that they are always fully aligned with ITIL. We speak the same language, and this is very important in a differentiated and complex operating environment like ours.”
The Danish public institutions, from nursery schools to ministries, are Denmark’s largest buyer of goods and services. This means that public institutions receive and send thousands of invoices, credit notes, receipts and reminders every day. This document exchange takes place electronically – namely on the NemHandel platform.
In Denmark, you can simply not do business with these institutions without having to invoice them through NemHandel. This has been stipulated in two executive orders, which also lay down the standards for this electronic document exchange.
NemHandel is managed by the Danish Business Authority, and Netic has been in charge of a large part of the operation of NemHandel’s service infrastructure since 2010, when they won the contract in a tender procedure.
ITIL and safety are paramount
Mads Parby, Special Consultant at the Danish Business Authority explains: “Our cooperation with Netic is part of a tripartite cooperation between ourselves, Netic and an application provider that has supplied the applications NemHandel runs in. We believe that Netic is an extremely professional supplier. They have in-depth knowledge of security and are very process-oriented, meaning that they are always fully aligned with ITIL. We speak the same language, and this is very important in a differentiated and complex operating environment like ours.”
That this setup works recently became very clear. A security breach was caught by Netic’s server monitoring. “They handled that really well,” Mads Parby recounts. “Netic’s monitoring was quick to discover the breach, which allowed us to start working on a solution quickly. Later, they then tested system security and refined some of the procedures. We have absolutely no complaints.”
Right mix of public and private cloud
Generally, the Agency for Governmental IT Services believes that all services should be running on the State’s own infrastructure as far as at all possible. However, with NemHandel, the business case for the use of public cloud – which in NemHandel’s case was Amazon – was very positive.
For that reason, Mads Parby is also pleased with Netic’s role as the single point of contact for the operating environment for NemHandel: “NemHandel’s infrastructure is divided between public and private cloud. Some of it is placed with Amazon, and the rest with Netic. Netic is our point of contact – also to Amazon. This has worked really well for us, and only needing to go through one supplier saves us both time and resources.”
One time, NemHandel chose to move the operation of a service from Amazon’s servers to Netic’s, namely the invoice form service.
Mads Parby explains: “Changing the infrastructure behind the invoice form service has worked out very well for us. The project manager in charge is the same project manager that I have worked with for four years now. We’ve really appreciated that.”